developing knowledge based client relationships

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Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9780750678711
Genre : Business & Economics
File Size : 29. 13 MB
Format : PDF
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Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. *Completely updated and revised to focus on the latest thinking in client relationships and professional services * Discusses how to make effective use of the new collaborative technologies * Includes numerous case studies and examples of real professional services firms

Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136003936
Genre : Business & Economics
File Size : 45. 35 MB
Format : PDF, ePub
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The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. Fills a gap in present knowledge literature in the customer knowledge area Practical tools and effective case studies with world-recognized companies Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

Effective Client Management In Professional Services

Author : Mr Jack Berkovi
ISBN : 9781409437895
Genre : Business & Economics
File Size : 38. 57 MB
Format : PDF, ePub, Docs
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Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive, pragmatic, guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile™.

The Little Black Book Of Project Management

Author : Michael C. THOMSETT
ISBN : 9780814415306
Genre : Business & Economics
File Size : 36. 63 MB
Format : PDF, Mobi
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For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and methodology. The revised and updated third edition reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOKTM). Readers will find invaluable strategies for: • Organizing any project • Choosing the project team • Preparing a budget and sticking to it • Scheduling, flowcharting, and controlling a project • Preparing project documentation • Managing communications • And much more A fast-read solution for both seasoned and first-time project managers, The Little Black Book of Project Management can help any professional achieve on-time results, superior organizational ability, consistent profit generation, and a reputation for both quality and dependability.

Living Networks

Author : Ross Dawson
ISBN : 1847995608
Genre : Business & Economics
File Size : 52. 13 MB
Format : PDF, Kindle
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An executive's guide to success in the network economy The networks are coming to life. In Living Networks, Ross Dawson offers a systematic executive's framework for taking advantage of this extraordinary transformation. Dawson shows how to lead organizations in our intensely networked global economy. He shows how to tap networks to deepen relationships with customers and partners, promote "distributed innovation," and accelerate the development of profitable new products and services. Finally, he shows how individuals can plug into living networks to liberate themselves, earn more money, and achieve greater personal satisfaction.

Multidisciplinary Practice

Author : Gary A. Munneke
ISBN : STANFORD:36105062235580
Genre : Law
File Size : 46. 46 MB
Format : PDF, Kindle
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Journal

Author :
ISBN : STANFORD:36105062961854
Genre : Bar associations
File Size : 29. 54 MB
Format : PDF, Kindle
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Management Consulting

Author : Milan Kubr
ISBN : 9221095193
Genre : Business & Economics
File Size : 28. 82 MB
Format : PDF, ePub
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Management consultants are widely used in businesses and organisations to provide a range of services including: project management; improving organisational performance and implementing training programmes. The fourth edition of this publication provides an indepth guide to the field of management consulting, as well as examining current developments and challenges. Aspects considered include: the nature and purpose of the profession, the consultant-client relationship, ethical issues; the consulting process; and the consultancy role in various areas of management. New topics include: e-business; knowledge management; total quality management; corporate governance; the social responsibility of business; intellectual property; and public administration.

The Future Of Knowledge

Author : Verna Allee
ISBN : 9780750675918
Genre : Business & Economics
File Size : 56. 91 MB
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Verna Allee presents her vision of the future of knowledge in organizations and contends that in order to succeed in the new century, businesses need to think beyond knowledge management and move to re-thinking the nature, structure, and identity of organizations themselves. As a society we are massively reorganizing and re-skilling to thrive in a complex interdependent world, and the business world needs to be part of this change. This is a guide for businesses to managing greater and greater levels of complexity within their organizations and in society at large.

The Architect S Handbook Of Professional Practice

Author : American Institute of Architects
ISBN : 0470009578
Genre : Architecture
File Size : 85. 45 MB
Format : PDF
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Architects must be proficient in a variety of business practices to contribute to, manage, or launch a successful firm. They are responsible for the same kind of legal, financial, marketing, management, and administrative activities as any other professional. Within these broad categories, however, there are many details, including professional standards and documents, that are unique to the profession of architecture.

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