developing knowledge based client relationships

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Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136410819
Genre : Business & Economics
File Size : 21. 65 MB
Format : PDF
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Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Effective Client Management In Professional Services

Author : Jack Berkovi
ISBN : 9781317145622
Genre : Business & Economics
File Size : 41. 3 MB
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How do firms become Client-centric? Effective Client Management in Professional Services is about putting the Client first, everywhere, in the activities of professional services firms. The book introduces The Client Management ModelTM to enable firms to assess their level of Client orientation and relationship development. It also features The Client Management IndexTM which enables firms to benchmark their result against their peers. Many firms are still developing and improving their commercial structures and approaches to attract, develop and retain Clients. Characteristically, professional services firms tend to lag their consumer goods and service industry counterparts in overall commerciality. Only recently have they discovered the value of having a strong brand promise with the associated employee engagement. In many firms achievement of Client satisfaction is not a strategic objective; this may need to be reviewed. This book provides a comprehensive, pragmatic guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management ProfileTM.

Perspectives On Knowledge Management

Author : I V. Malhan
ISBN : 9781461707028
Genre : Business & Economics
File Size : 80. 72 MB
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In an effort to integrate the thought processes of prominent scholars in the field of Knowledge Management (KM), editors I V Malhan and Shivarama Rao K have selected contributions from these scholars and encapsulated them in a single volume. Compiled primarily to make information professionals and knowledge workers aware of the growing diversity and importance of KM, the comprehensive coverage provided in Perspectives on Knowledge Management will contribute to better understanding of the evolving and significant field of KM. Consisting of five sections divided into 28 chapters, each essay was selected based on careful review of its suitability to the theme, as well as the experience and contributions to the field of KM by its author. Chapters cover a wide range of areas, such as changing management through KM, bringing green revolution with knowledge revolution, KM for good governance in developing countries, KM to improve business performance, and KM in corporate organizations. Library and information science professionals, as well as business professionals, information and communications technology professionals, agriculture extension departments, and others interested in management of information and knowledge resources will find this work extremely useful.

Multidisciplinary Practice

Author : Gary A. Munneke
ISBN : STANFORD:36105062235580
Genre : Law
File Size : 65. 48 MB
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Living Networks

Author : Ross Dawson
ISBN : 1847995608
Genre : Business & Economics
File Size : 53. 83 MB
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An executive's guide to success in the network economy The networks are coming to life. In Living Networks, Ross Dawson offers a systematic executive's framework for taking advantage of this extraordinary transformation. Dawson shows how to lead organizations in our intensely networked global economy. He shows how to tap networks to deepen relationships with customers and partners, promote "distributed innovation," and accelerate the development of profitable new products and services. Finally, he shows how individuals can plug into living networks to liberate themselves, earn more money, and achieve greater personal satisfaction.

Managerial And Organizational Cognition

Author : Colin Eden
ISBN : 1446231917
Genre : Cognition
File Size : 52. 44 MB
Format : PDF
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Interest in the field of managerial and organizational cognition has been intense over the last few years. This book explores and provides an in-depth overview of the latest developments in the area and presents answers to the questions accompanying its growth: Is the field distinctive? How does it extend our understanding of managerial processes? From different disciplinary perspectives and empirical settings, the contributors study patterns of managerial cognition. In particular, the longitudinal approach reflected in the volume contributes to its impact as a grounded, practice-based analysis of cognition in organizations.

Human Intelligence

Author : Robert David Steele
ISBN : 9781584874393
Genre : Communication, International
File Size : 45. 73 MB
Format : PDF, Mobi
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The author explores the centrality of Human Intelligence (HUMINT) in meeting the needs of the U.S. Army, the Department of Defense, and the whole of government. Such intelligence is essential to create a national security strategy, to define whole of government policies, to acquire the right capabilities at the right price in time to be useful, and to conduct local and global operations. He outlines 15 distinct types of HUMINT, four of which are classified (defensive and offensive counterintelligence, clandestine operations, and covert action), with the other 11 being predominantly unclassified. The author offers the U.S. Army an orientation to a world in which thinkers displace shooters as the center of gravity for planning, programming, and budgeting, as well as the proper structuring of mission mandates, force structures, and tactics and techniques to be used in any given mission area.--


Author :
ISBN : STANFORD:36105062961854
Genre : Bar associations
File Size : 77. 53 MB
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Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136003936
Genre : Business & Economics
File Size : 86. 98 MB
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The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. Fills a gap in present knowledge literature in the customer knowledge area Practical tools and effective case studies with world-recognized companies Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

Management Consulting

Author : Milan Kubr
ISBN : UCSD:31822033119678
Genre : Business & Economics
File Size : 63. 64 MB
Format : PDF, Docs
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Management consultants are widely used in businesses and organisations to provide a range of services including: project management; improving organisational performance and implementing training programmes. The fourth edition of this publication provides an indepth guide to the field of management consulting, as well as examining current developments and challenges. Aspects considered include: the nature and purpose of the profession, the consultant-client relationship, ethical issues; the consulting process; and the consultancy role in various areas of management. New topics include: e-business; knowledge management; total quality management; corporate governance; the social responsibility of business; intellectual property; and public administration.

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