developing knowledge based client relationships

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Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136410819
Genre : Business & Economics
File Size : 31. 38 MB
Format : PDF, Docs
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Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136003936
Genre : Business & Economics
File Size : 67. 38 MB
Format : PDF, Kindle
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The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. Fills a gap in present knowledge literature in the customer knowledge area Practical tools and effective case studies with world-recognized companies Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients


Author :
ISBN : STANFORD:36105062961854
Genre : Bar associations
File Size : 41. 76 MB
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Multidisciplinary Practice

Author : Gary A. Munneke
ISBN : STANFORD:36105062235580
Genre : Law
File Size : 72. 18 MB
Format : PDF, ePub
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The Ethnic Penalty

Author : Dr Reza Hasmath
ISBN : 9781409494966
Genre : Social Science
File Size : 34. 32 MB
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Populations of visible ethnic minorities have steadily increased over the past few decades in immigrant-receptive societies. While a complex calculus of push and pull factors has motivated this increase, one of the main impetuses for this migration has been the search for employment, better wages and a higher standard of living. It is therefore not surprising that the educational attainments of the first generation and beyond have achieved convergence with, or exceeded the non-ethnic minority cohort. These outcomes may suggest a greater propensity for visible ethnic minorities to attain labour market success and to fully integrate within the community. However, the narrative derived from statistical analysis, interviews and participant observation suggest an uneasiness boldly to claim this as the most convincing conclusion at this juncture. The Ethnic Penalty argues that a penalty has impeded the occupational success of ethnic minorities during the job search, hiring and promotion process. As a result, ethnic minorities have a lower income, higher unemployment and a general failure to convert their high educational attainments into comparable occupational outcomes. In this context, the book examines whether explanatory factors such as discrimination, an individual's social network, a firm's working culture, and a community's social trust are major contributing reasons behind this apparent penalty, whilst also making suggestions for improving the integration, education delivery, and labour market outcomes of visible ethnic minorities.

Perspectives On Knowledge Management

Author : I V. Malhan
ISBN : 9781461707028
Genre : Business & Economics
File Size : 75. 28 MB
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In an effort to integrate the thought processes of prominent scholars in the field of Knowledge Management (KM), editors I V Malhan and Shivarama Rao K have selected contributions from these scholars and encapsulated them in a single volume. Compiled primarily to make information professionals and knowledge workers aware of the growing diversity and importance of KM, the comprehensive coverage provided in Perspectives on Knowledge Management will contribute to better understanding of the evolving and significant field of KM. Consisting of five sections divided into 28 chapters, each essay was selected based on careful review of its suitability to the theme, as well as the experience and contributions to the field of KM by its author. Chapters cover a wide range of areas, such as changing management through KM, bringing green revolution with knowledge revolution, KM for good governance in developing countries, KM to improve business performance, and KM in corporate organizations. Library and information science professionals, as well as business professionals, information and communications technology professionals, agriculture extension departments, and others interested in management of information and knowledge resources will find this work extremely useful.

The Architect S Handbook Of Professional Practice

Author : American Institute of Architects
ISBN : 0470009578
Genre : Architecture
File Size : 46. 83 MB
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Architects must be proficient in a variety of business practices to contribute to, manage, or launch a successful firm. They are responsible for the same kind of legal, financial, marketing, management, and administrative activities as any other professional. Within these broad categories, however, there are many details, including professional standards and documents, that are unique to the profession of architecture.

Management Consulting

Author : Milan Kubr
ISBN : UCSD:31822033119678
Genre : Business & Economics
File Size : 40. 97 MB
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Management consultants are widely used in businesses and organisations to provide a range of services including: project management; improving organisational performance and implementing training programmes. The fourth edition of this publication provides an indepth guide to the field of management consulting, as well as examining current developments and challenges. Aspects considered include: the nature and purpose of the profession, the consultant-client relationship, ethical issues; the consulting process; and the consultancy role in various areas of management. New topics include: e-business; knowledge management; total quality management; corporate governance; the social responsibility of business; intellectual property; and public administration.

Human Intelligence

Author : Robert David Steele
ISBN : 9781584874393
Genre : Communication, International
File Size : 59. 80 MB
Format : PDF
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The author explores the centrality of Human Intelligence (HUMINT) in meeting the needs of the U.S. Army, the Department of Defense, and the whole of government. Such intelligence is essential to create a national security strategy, to define whole of government policies, to acquire the right capabilities at the right price in time to be useful, and to conduct local and global operations. He outlines 15 distinct types of HUMINT, four of which are classified (defensive and offensive counterintelligence, clandestine operations, and covert action), with the other 11 being predominantly unclassified. The author offers the U.S. Army an orientation to a world in which thinkers displace shooters as the center of gravity for planning, programming, and budgeting, as well as the proper structuring of mission mandates, force structures, and tactics and techniques to be used in any given mission area.--

The Art Of Client Service

Author : Robert Solomon
ISBN : 9781119228288
Genre : Business & Economics
File Size : 41. 66 MB
Format : PDF
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A practical guide for providing exceptional client service Most advertising and marketing people would claim great client service is an elusive, ephemeral pursuit, not easily characterized by a precise skill set or inventory of responsibilities; this book and its author argue otherwise, claiming there are definable, actionable methods to the role, and provide guidance designed to achieve more effective work. Written by one of the industry's most knowledgeable client services executives, the book begins with a definition, then follows a path from an initial new business win to beginning, building, losing, then regaining trust with clients. It is a powerful source of counsel for those new to the business, for industry veterans who want to refresh or validate what they know, and for anyone in the middle of the journey to get better at what they do.

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