developing knowledge based client relationships

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Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136410826
Genre : Business & Economics
File Size : 84. 46 MB
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Developing Knowledge-Based Client Relationships, Second Edition, shows organizations how to lead their key clients into lasting, profitable, high-value relationships. Building on the powerful, tested principles of knowledge-based client relationships, Ross Dawson provides clear and extremely practical approaches for all professional and knowledge-based firms on how to create unique value for both clients and themselves. Detailed case studies across a wide variety of professional services industries offer valuable insights into world leading practice in the field. He examines key client programs, and how to create deeper knowledge-based relationships through these. He discusses in detail the collaborative technologies available today and how they can be used in client relationships, along with managing portfolios of communications channels. He also discusses firm-wide relationship management, leading relationship teams, and value-based pricing for knowledge-based client relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully.

Developing Knowledge Based Client Relationships

Author : Ross Dawson
ISBN : 9781136003936
Genre : Business & Economics
File Size : 46. 82 MB
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The publication of this book heralds a new field of management, thought and practice. The advocates of the 'knowledge economy' have to date focused almost exclusively on how managers can increase the internal productivity of their knowledge assets and intellectual capital. The important next step is understanding that a large and rapidly increasing proportion of the value of business transactions is in knowledge itself. Once this is recognized, managers must devote their attention to how to maximize the value of that knowledge to customers, and tie that directly to developing enduring and profitable relationships. Developing Knowledge-Based Client Relationships guides the reader to understanding the increasing importance of information and knowledge in business transactions and client relationships. It then goes on to present in an extremely practical fashion what knowledge organizations can do to enhance the value of the knowledge they deliver to clients and use that to develop profitable relationships. This is done by presenting underlying theoretical framework, a variety of tools for structuring relationships and presenting knowledge to clients, and numerous case studies and examples of firms which have implemented these concepts successfully. Fills a gap in present knowledge literature in the customer knowledge area Practical tools and effective case studies with world-recognized companies Shows how knowledge organizations of all kinds can increase their competitive edge by adding value to their clients

Effective Client Management In Professional Services

Author : Mr Jack Berkovi
ISBN : 9781409437895
Genre : Business & Economics
File Size : 49. 29 MB
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Effective Client Management in Professional Services explains how firms become client-centric, providing a comprehensive, pragmatic, guide to the Client relationship journey, from identifying potential Clients to their engagement, care, retention, development, loyalty and beyond. The handbook format has exercises and tools which can help to establish which Clients are likely to be the most lucrative and thus provide the desired financial returns. The book also includes insights from top practitioners, anecdotes, case studies, charts and useful exercises and checklists. Readers can also determine their own level of effectiveness using the end of chapter reviews and a diagnostic tool to produce a Client Management Profile™.

Living Networks

Author : Ross Dawson
ISBN : 1847995608
Genre : Business & Economics
File Size : 86. 1 MB
Format : PDF, Kindle
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An executive's guide to success in the network economy The networks are coming to life. In Living Networks, Ross Dawson offers a systematic executive's framework for taking advantage of this extraordinary transformation. Dawson shows how to lead organizations in our intensely networked global economy. He shows how to tap networks to deepen relationships with customers and partners, promote "distributed innovation," and accelerate the development of profitable new products and services. Finally, he shows how individuals can plug into living networks to liberate themselves, earn more money, and achieve greater personal satisfaction.

The Little Black Book Of Project Management

Author : Michael C. THOMSETT
ISBN : 9780814415306
Genre : Business & Economics
File Size : 41. 28 MB
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For nearly twenty years, The Little Black Book of Project Management has provided businesspeople everywhere with a quick and effective introduction to project management tools and methodology. The revised and updated third edition reflects the newest techniques, the latest project management software, as well as the most recent changes to the Project Management Body of Knowledge (PMBOKTM). Readers will find invaluable strategies for: • Organizing any project • Choosing the project team • Preparing a budget and sticking to it • Scheduling, flowcharting, and controlling a project • Preparing project documentation • Managing communications • And much more A fast-read solution for both seasoned and first-time project managers, The Little Black Book of Project Management can help any professional achieve on-time results, superior organizational ability, consistent profit generation, and a reputation for both quality and dependability.

The Future Of Knowledge

Author : Verna Allee
ISBN : 9780750675918
Genre : Business & Economics
File Size : 85. 93 MB
Format : PDF
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Verna Allee presents her vision of the future of knowledge in organizations and contends that in order to succeed in the new century, businesses need to think beyond knowledge management and move to re-thinking the nature, structure, and identity of organizations themselves. As a society we are massively reorganizing and re-skilling to thrive in a complex interdependent world, and the business world needs to be part of this change. This is a guide for businesses to managing greater and greater levels of complexity within their organizations and in society at large.

Multidisciplinary Practice

Author : Gary A. Munneke
ISBN : STANFORD:36105062235580
Genre : Law
File Size : 82. 68 MB
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Biz Dev 3 0

Author : Brad Keywell
ISBN : 0970597010
Genre : Business & Economics
File Size : 21. 7 MB
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Publisher Fact Sheet Explains the concepts behind business development, the reasons why all new economy companies are using it & how you can use it to successfully grow your company.

Perspectives On Knowledge Management

Author : I V. Malhan
ISBN : 9781461707028
Genre : Business & Economics
File Size : 84. 35 MB
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In an effort to integrate the thought processes of prominent scholars in the field of Knowledge Management (KM), editors I V Malhan and Shivarama Rao K have selected contributions from these scholars and encapsulated them in a single volume. Compiled primarily to make information professionals and knowledge workers aware of the growing diversity and importance of KM, the comprehensive coverage provided in Perspectives on Knowledge Management will contribute to better understanding of the evolving and significant field of KM. Consisting of five sections divided into 28 chapters, each essay was selected based on careful review of its suitability to the theme, as well as the experience and contributions to the field of KM by its author. Chapters cover a wide range of areas, such as changing management through KM, bringing green revolution with knowledge revolution, KM for good governance in developing countries, KM to improve business performance, and KM in corporate organizations. Library and information science professionals, as well as business professionals, information and communications technology professionals, agriculture extension departments, and others interested in management of information and knowledge resources will find this work extremely useful.

The Future Of Law

Author : Richard E. Susskind
ISBN : 0198764960
Genre : Law
File Size : 30. 86 MB
Format : PDF, ePub
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This edition makes Susskind's highly-acclaimed and best-selling book available in paperback, and includes a new and substantial preface by the author. His book demonstrates why the future of the law is digital. It shows why and how IT is radically altering and will alter further the practice of law and the administration of justice. Beyond automating and streamlining traditional ways of providing legal advice, IT is re-engineering the entire legal process, resulting in legal products and information services focused on dispute pre-emption rather than dispute resolution, and legal risk management rather than legal problem solving. With easy and inexpensive access available, IT will help to integrate the law with business and domestic life. This book explores the implications, opportunities, and challenges presented by the information society as it irrevocably changes how law will be practised and justice administered. In this paperback edition, the author provides a substantial new preface which develops many of his central themes and takes account of likely developments in technology. The message for lawyers remains a stark one: in order to guarantee a stake in the legal system of the future, lawyers must adapt their working practices or die. The message for everyone else is an empowering one: they can now demand radically improved legal services, and if lawyers cannot provide this, many others will. From the reviews of the hardback: `A work of considerable scholarship and significance ... The Future of Law maps out a way forward in uncertain, but exciting, times. This ought to beand in due course will becompulsory reading for civil servants in the Lord Chancellors Department. This is not simply a book for computer enthusiasts. The general reader will gain particular benefit from this book. As just such a one, but with aspirations to be otherwise, I benefited enormously.' The ObserverR `The book's style is welcoming and describesa convincing scenario which law firms must address or discount if they wish to survive the onset of the virtual community. This work is strongly recommended to all persons involved, however tangential, in the provision of legal services and for those who seek to make use of them.' New Law Journal `There are 40 pages of practical advice for solicitors practices of all sizes offering gravy-soaked chunks of prime consultancy that are worth the price of the book. You should read this book ifyou are at all interested in the development of legal practice to enable you to make sufficiently informed decisions for securing the future you would wish for your practice.' Law Society Gazette

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